Transition to Toshiba Business Services

In Other, by , on July 27th, 2021

Over the next several weeks Niagara University will be upgrading its print/copy services to Toshiba Business Solutions. As we work through this transition, please be aware of the following items:

Office Printers and Copiers

  • Beginning July 21, 2021, Toshiba Business Services will begin to install Toshiba laser printers, replacing all ComDoc printers/copiers on campus.
  • Existing equipment will be removed by ComDoc by July 28.
  • Toshiba will be installing new devices throughout the campus. While there may be an instance where your old device is removed prior to the Toshiba device being installed, you will be able to use any device on campus.
  • Printers/Copiers will be transitioned out in five stages over a five-week period, based on summer priority and usage. All Toshiba printers/copiers are scheduled to be installed by the end of August.

Printer and Copier Usage

Printing will be run on a software called PaperCut. PaperCut allows you to send your print job to the NU network and print on any device on campus by using either your student or employee ID number.

  • There will be signage above each printer indicating the printer’s capabilities, a one-sheet login guide, and contact info for troubleshooting.
  • To start, you will use your 7-digit employee number (located on your university ID card) to access your print job.
  • A tutorial video regarding the PaperCut interface is available for viewing on YouTube.
  • Additional resources will be available on MyNU, including a how-to guide, print request form, design request form, contact information, and FAQs.

Printer and Copier Training

NOTE THE UPDATED LOCATIONS: A series of training seminars, which will be hosted by Toshiba Business solutions, are scheduled to assist individuals in the use of the upgraded equipment and Papercut interface. You only need to attend one session.

Tuesday, August 24, Bisgrove Hall, room 350-351

  • Session 1 – 10-11 a.m.
  • Session 2 – 11 a.m. -12 p.m.
  • Session 3 – 1-2 p.m.

Wednesday, August 25, Glynn, room 405/406

  • Session 1 – 10-11 a.m.
  • Session 2 – 11 a.m. -12 p.m.
  • Session 3 – 1-2 p.m.

Thursday, August 26, Dunleavy, room 127

  • Session 1 – 10-11 a.m.
  • Session 2 – 11 a.m. -12 p.m.
  • Session 3 – 1-2 p.m.

While we await the opening of the new Toshiba Copy Center on campus, please note the following transition items to better assist you in your day-to-day supplies/needs/office operations with regard to printing and postage:

Copy paper – please submit a requisition through WebAdvisor to Bickford Paper and paper will be ordered for your department.  In case of an emergency, email Patricia Nashwinter, pnashwinter@niagara.edu – we have a small amount still in stock.    

Toner – Please make sure you have enough supply for the next week during the transition.  If toner is needed, please contact ComDoc at MyComDoc.com or 1-800-321-4846.  Please keep all used cartridges with your copier and ComDoc will take when the copier is removed.

Postage – If mailings of less than 100 pieces are required for your department, please purchase stamps through the Post Office.  These can be obtained by submitting a requisition through WebAdvisor, using vendor “NU POSTMASTER, Vendor #101.”  Once approved, Patricia Nashwinter in Purchasing will purchase the postage on your behalf and email you to pick-up your paid order at the Post Office. 

  • 20 stamps (one sheet) is $11.00
  • One roll (100 stamps) is $55.00

If bulk mailing is required (greater than 100 pieces), please contact Sue Karaszewski. Sue will be the point of contact for any off-campus mailing service and will provide you with information to submit a requisition through WebAdvisor for these services.

For questions regarding services/post office boxes, including questions from students, please contact Courtney.L.Heigl@usps.gov.

  • Interoffice Mail/Communications – For all interoffice mail, please hand deliver personally, or utilize email and/or the scanning capabilities of the Multi- Functional Device (MFD) in your area.
  • Printing On-Campus/Off Campus – All departmental print services that are needed, please contact Sue Karaszewski, Graphic Design Manager at smk@niagara.edu or ext. 8321.  She will be able to assist you in obtaining a quote from one of our approved print vendors for you to submit a Requisition online through WebAdvisor.  A formal print policy will follow.

If you have any questions during the upgrade and transition to our partnership with Toshiba Business Services, please contact Patricia Nashwinter at x8362 or pnashwinter@niagara.edu.

Thank you for your cooperation and patience during this transition.